Arranging the funeral

Once the death has been registered, you can arrange a funeral. You may already know what sort of funeral the person wanted, or there may be instructions in the will or other papers. Most people choose to use a funeral director who will help you make all the necessary arrangements.

There are organisations that have codes of practice to protect you and can supply details of the facilities in your area, links for their web pages can be found at the bottom of this page.

One important decision is how much to spend. Funerals can be expensive, and may need to be paid for immediately unless a prepaid funeral plan exists; it's worth checking how much money is available to pay for it.

Paying for the funeral

It is possible for the funeral bill to be paid, direct from the deceased's estate. You should check with us or their other bank if they have one, to see if money can be released to pay for the funeral.

At HSBC, provided money is available, we'll be able to release funds for the following:

  • Full or part payment of the main funeral bill and associated costs
  • Flowers for the funeral
  • The wake
  • Repatriation of the deceased to the UK (if insurance is not held).

On receipt of the original invoice we'll make payment direct to the funeral directors. We can't accept estimates to settle the bill in full. However, we can accept the funeral director's estimate if a deposit is requested to be paid prior to the funeral taking place.

Wherever possible we require the funeral director's bank account details to process the payment more quickly. For more information or guidance, please contact the Bereavement Support Team on: 0345 850 0088

Further Support

In some cases the government can provide aid to pay for the funeral. For more information or to find out if you are eligible please visit the government web pages which can be found below.

This is step 4 of 6 outlined on the overview page

Letting us know

Call us

0800 085 1992

or +44 (0)114 252 0249 if you're calling from outside the UK

Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

General enquiries

Notify us online

You can inform us of a bereavement online.

Visit us in branch

Write to us

You can send documents to:

HSBC Bereavement Services

51 Saffron Road

Wigston

LE18 4AG

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