Third party access relates to different ways of giving another person access to your bank account and the right to operate it.

 

Understanding third party access

Choosing third party access

Example of HSBC customer's circumstances Third Party Mandate Ordinary power of attorney Lasting power of attorney Enduring power of attorney
(only valid if written and signed before 1 October 2007)
Court of Protection order
Department of Work and Pensions appointee
Guardianship order

You need help with account management for administrative convenience

 

 

 

 

 

 

 

 

 


 

 

 

 

 

You are going abroad and won't have access to accounts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

You are physically ill, injured or disabled

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You are preparing for a time when you may become mentally incapable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You have lost mental capacity

 

 

 

 
 



if prepared before losing capacity

 

 

 

if prepared before losing capacity

 
 
 

if a lasting power of attorney or enduring power of attorney has not already been granted

 




if a lasting power of attorney or enduring power of attorney has not already been granted
 




The customer is a missing persons                     

Understanding third party access

Choosing third party access

Example of HSBC customer's circumstances

Choosing third party access

You need help with account management for administrative convenience

Choosing third party access

You are going abroad and won't have access to accounts

Choosing third party access

You are physically ill, injured or disabled

Choosing third party access

You are preparing for a time when you may become mentally incapable

Choosing third party access

You have lost mental capacity

Choosing third party access

The customer is a missing persons

Emergency Contact

If you're an HSBC UK customer, you can provide us with an Emergency Contact. This is an HSBC Group-specific request which tells us that you’d like us to speak with someone you trust if you’re unwell and unable to communicate.

When might you choose this option?

You may choose this option if you’re unwell and haven’t yet agreed a Power of Attorney, or if you want the comfort of knowing we have contact information for your family or friends in cases of emergency.

Key features for you

We’ll use information provided by your emergency contact to confirm your mental and physical wellbeing when you’re unable to.

We may call your emergency contact if appropriate, in the event of an emergency while you are in one of our branches; such as a fall or an accident.

Your emergency contact can also call us to tell us if you’re unwell and if you can’t communicate with us. We may use this information to tailor the way we communicate with you and manage your accounts while you’re unavailable, such as temporarily suspending repeat letters or calls.

Your emergency contact won’t have any access to your accounts and they won’t have authority to make decisions on your behalf. If you require help with your accounts, please see our list of the different types of Third Party authorities below.

How to apply

You can provide us with your emergency contact details either in one of our HSBC UK branches, or by calling our Telephone Banking team.

Don’t forget to notify your emergency contact of their responsibility and if their contact details change, please let us know.

You have rights regarding your information, including being able to see what we hold about you. For more information please see our full Privacy Notice which can be found by visiting www.hsbc.co.uk/privacy-notice.

Third Party Mandate

If you're an HSBC customer, you can complete a third party mandate. This is an HSBC-specific document which tells us that you'd like to give another person access to your bank account and the right to operate it.

When might you choose this option?

If you needed help managing your accounts for convenience, for example if you were recovering from an operation and wanted someone to pay your bills or if you were going abroad and wouldn't have access to your accounts.

Court of Protection Orders and Deputyships

You could apply for a Court of Protection Order to be appointed as a deputy for someone who has lost capacity.

When might you choose this option?

You might consider this if you have lost mental capacity (if an Enduring Power of Attorney or Lasting Power of Attorney has not already been granted), or if you believe you need the authority to make financial decisions for an individual.

Guardianship Orders for Missing Persons

You could apply for a Guardianship Order if you want to be appointed as a guardian for someone who has gone missing.

When might you choose this option?

You might consider a Guardianship Order if you are a relative or close friend of someone who has gone missing, and you believe it would be in their best interest if you were appointed to manage their property and financial affairs

Department for Work and Pensions

If you know someone who needs help claiming and managing their benefits because they have a severe disability or lack mental capacity, you could become an appointee of the Department of Work and Pensions.

When might you choose this option?

You might consider this if you have lost mental capacity (if an Enduring Power of Attorney or Lasting Power of Attorney has not already been granted), or if you feel you could be responsible for making an individual's claims and managing spending.

Independence Service

We know that even when it becomes difficult to manage your finances, it can be hard to give up all control of your finances and rely completely on someone else. We can help by offering our Independence Service.

This service enables you to maintain a level of financial independence to go about day to day tasks such as food shopping and paying bills, but you and your legal third party can have peace of mind as they will retain control of your financial arrangements with us. 

Eligibility

  • 18 years of age or over
  • Legal third party (for example Power of Attorney or Court of Protection Order) supporting you with your finances

Key features for you

  • This is an account that gives you access to a visa debit card to use in places such as shops and restaurants, as well as being able to use it to withdraw cash at ATMs
  • You’ll have peace of mind that all your other accounts with us are still being looked after by your legal third party

Key features for your third party

  • They’ll still have access to all of your accounts that they have authority over*
  • They’ll be able to access these accounts through telephone banking, online banking or by visiting one of our branches*
  • They’re responsible for ensuring the appropriate level of funds are available in your account linked to the Independence Service*

*restrictions may apply

How to apply

Once a legal third party has been appointed, your local branch can be contacted to arrange an appointment for the service to be set up. 

Independence Service FAQs

 

Please note, in some circumstances you may have the option of using several different types of third party access. The Lasting Power of Attorney and Enduring Power of Attorney in particular may apply in various situations. You need to choose the most suitable option based on your circumstances and goals.

The information relating to third party access on this website is only intended to provide you with a general guide to the options available to you and does not constitute legal advice. We suggest that you seek legal advice before you decide which type of third party access is right for your individual circumstances.

You might also be interested in