If you’ve lost someone, you can use this simple online form to notify us.
The death of someone close is always a difficult time. Dealing with practical matters and making important financial decisions can seem overwhelming when you’re experiencing grief. We’re here to support you through those steps and decisions.
You’ll find answers to many common queries about joint accounts, standing orders, Direct Debits, pensions, mortgages and many more in our Frequently Asked Questions.
Your step by step guide
There are a handful of things that need to be done as soon as possible after someone has died. By the time you contact us, you may have done some of them already. If not, you will find below guidance on the steps that need to be taken, starting by formally registering the death.
Step 1 - Registering the death
When someone passes away the death must be registered
Step 2 - Notifying us
Once you have registered the death you should notify HSBC
Step 3 - Obtaining the will
You will need to know the signed and witnessed version of the will
Step 4 - Arranging the funeral
We can release funds from the estate to pay for the funeral expenses
Step 5 - Letting organisations know
There are a number of organisations you'll need to inform
Step 6 - Dealing with the estate
Dealing with the estate can be complex depending on each case