Mental health and support

We understand that you might have concerns about how your mental health might impact you managing your finances. Although we want everyone to have as much control of their banking as possible, we understand that there may be times when you need a little more support. We have a range of services you can use, as we understand that you might not always feel like talking to someone. If you’re struggling with debt, our Financial Health page has more information.

Find out more about Online Banking

Mobile Banking

You can use our app anytime without having to call us.

The app lets you manage your account securely from your smartphone.

You can use the app for:

  • Checking your balance
  • Making payments to existing payees
  • Transferring money between your HSBC personal accounts
  • Use Live Chat to speak to an advisor if you don’t feel like phoning

Online Banking

As well as being able to manage your account online, we have a LiveChat service which allows you to speak to an advisor without having to call. You can also log on to Online Banking and send us a secure message at any time if you have any questions.

Branch Banking

We can arrange longer appointments and offer private rooms if you’d like to speak to someone face to face. You’re welcome to ask a family member or friend to come with you when you visit the branch. If you’d like to do this, please tell a member of staff when you’re making your appointment. There are no forms to fill in – you just have to let us know you’re happy for them to accompany you.

If you apply for a new product with us, you can take your paperwork home to read over before you commit to signing. There’s no pressure to do it there and then.

Appointing someone to look after your accounts

If you feel it’s too much to manage your account, you can empower someone to act on your behalf with your banking. You need to either obtain a Power of Attorney first, which we could apply to your account, or we can arrange to set up a Third Party mandate for you. There’s more information about options for having someone manage your account here. 

Talk to us

When you’re ready to speak to us, you can call one of our advisors. Our main Telephone Banking number is 03457 404404 we can help with a range of enquiries on this line. You can choose not to go through the automated system by pressing 9 when you’re asked to enter your account details. If you need to speak to a specific team, check our Directory for a full list of contacts.

Where to go for help

Your GP is the best person to speak to diagnose and support you with any mental health needs. There’s a range of organisations that can help you and we’ve added some links for a few of these that you may wish to contact.


Telephone 116 123



Telephone 0300 123 3393



Telephone 0300 500 0927


Anxiety UK

Telephone 0844 775 774