What would you like help with?
Find out how to use mobile or online banking to make payments, including household bills.
Learn how to register for and set up mobile and online banking - and how to reset your details.
Dispute a transaction
Get help if there’s a transaction you don’t recognise or you have a dispute with a retailer.
What other people are asking
How can I access and manage my money during lockdown?
Looking to update your contact preferences?
What's the best way for me to make credit card payments?
How do I set up, amend or cancel a Direct Debit?
Where can I find out more about online payments?
How can I get help with my debit or credit cards?
More help with everyday banking
Reset your digital banking details
An interactive PDF to help you with forgotten passwords and digital reset needs.