What is Touch ID and which platform is this available on?

Touch ID is an easier alternative to logging onto your HSBC UK Mobile Banking app, using just your fingerprint instead of your Digital Secure Key password.

This is currently available for Apple only.

 

Can I use Touch ID to log on to the HSBC UK Mobile Banking app?

To log on using Touch ID you need to have the HSBC UK Mobile Banking app installed on an iPhone 5s or above, running iOS 8 or above.

 

Can I set up Touch ID when I register for HSBC UK Mobile Banking app?

Yes. First, enable Touch ID in your device's Settings and follow the instruction to save your fingerprint. You will need to set up a device passcode, if you have not done this already.

Next, start the mobile banking app and follow the instruction to register for mobile banking. As part of the registration process you will be asked if you want to use Touch ID.

If you delete and reinstall the mobile banking app, you will need to confirm your fingerprint again the next time you log on.

 

How do I switch to Touch ID when I am using my Digital Secure Key password to log on the HSBC UK Mobile Banking app?

You can enable Touch ID from the Settings menu in the mobile banking app.

 

If my fingerprint is not recognised, can I still log on to my account?

Yes. You can still log on to the HSBC UK Mobile Banking app using your Digital Secure Key password.

 

Can I use Touch ID to log on if I have other people's fingerprints stored on my device?

When you enable Touch ID log on, any fingerprint stored on your device - now or in the future - can be used to log on to the mobile banking app. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. You can add or remove fingerprints in your device settings.

 

How can I disable Touch ID?

There are 2 ways to disable Touch ID:

  • Disable Touch ID in the Settings menu of the HSBC UK Mobile Banking app
  • In your device settings, delete all registered fingerprints or delete the device passcode

Enabling Touch ID again in your device settings will also re-enable it for the mobile banking app.

 

What if my Touch ID - enabled phone is lost or stolen?

As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device by activating the "Find my iPhone" app, selecting the lost device and erasing the data on it.

 

Will my fingerprint be stored in the app or elsewhere within HSBC?

No. Your fingerprints will not be stored in the HSBC UK Mobile Banking app or kept within HSBC.