After someone passes away their death must be registered. You can go to any register office but if you use the one in the area where the person died you'll be given the documents you'll need on the day. You can find your nearest register office in the phone book or online at: www.gov.uk/register-a-death. You may need to make an appointment.

Important information

  • In England and Wales you need to register the death within five days. In Scotland you have eight days to register.
  • When registering, you'll need the doctor's certificate and possibly supporting information, such as a birth or marriage certificate. If in doubt, check with your local register office before attending.
  • The register office will give you a Death Certificate. Most organisations, including HSBC, will need to see original documents, so you may want to ask for extra copies. (The register office makes a small charge for this).

This is step 1 of 6 outlined on the overview page

Letting us know

Call us

0800 085 1992

or +44 (0)114 252 0249 if you're calling from outside the UK

Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

General enquiries

Notify us online

You can inform us of a bereavement online.

Visit us in branch

Write to us

You can send documents to:

HSBC Bereavement Services

51 Saffron Road

Wigston

LE18 4AG 

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