In addition to informing friends and family of the death, there will be a number of organisations you'll need to inform, from other banks and building societies to utility companies. You'll also need to locate legal documents such as passports and driving licences that will need to be returned and cancelled.

Please find details of organisations to consider contacting within our 'Letting organisations know' pages. You will also find that within our Bereavement Guide (PDF, 241KB) you will find a handy checklist of organisations which allows you to record any reference numbers in one place for convenience. The easiest way to inform organisations of a death is by phone. It's helpful to have an account number or reference before calling.

Each organisation will tell you if they need to see any documents, such as a copy of the death certificate.

This is step 5 of 6 outlined on the overview page

Letting us know

Call us

0800 085 1992

or +44 (0)114 252 0249 if you're calling from outside the UK

Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

General enquiries

Notify us online

You can inform us of a bereavement online.

Visit us in branch

Write to us

You can send documents to:

HSBC Bereavement Services

51 Saffron Road


LE18 4AG

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