Have a chat with us
Join the 3,001,195 customers who chatted to us last year in mobile banking or using chat. You can discuss personal bank details securely through both these channels.
If you're new to HSBC, you can chat to us through Chat or Apple Business Chat.
Mobile banking app
Apple Business Chat
Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message.
Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. See our help and support pages for guidance and to find out what you can do through online and mobile banking.
So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us.
How we contact you
We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.
However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch.
Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC.
More ways to get in touch
Find us on Twitter
Get in touch with us directly via our HSBC UK Twitter account.
Feedback and complaints
We'll do everything we can to help put things right if something has gone wrong.
Dispute a transaction
Find everything you need to know and what to do if you don't recognise a transaction on your account.
Banking at home
You can do a lot of your banking online and on our mobile banking app from the comfort of your home.
Popular help articles
Get practical guidance if you’re worried about how your finances might be affected by coronavirus.
Support using your card
Find out how to activate or request a new card, as well as report one that’s been lost or stolen.
Credit card tips
Learn about credit card charges, why APR matters, what a credit score is and other useful topics.